My Dream Debut ("we" and "us") is the operator of (https://www.mydreamdebut.com) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping Costs differ order to order. For more information, contact help@mydreamdebut.com.

3. Returns & Refunds

 

3.1 Refunds Of Digital Products

Due to the nature of downloadable products, we do not give refunds on on digital products. The prices are intentionally kept reasonably low in price as compared to market value to give you the tools and information you need at an affordable price.

 

3.2 Return Due To Change Of Mind

My Dream Debut will happily accept returns of physical products due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition. However, return shipping will be paid at the customers expense and will be required to arrange their own shipping. 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase or as a refund. We will notify you once this has been completed through email.

3.3 Warranty Returns

My Dream Debut will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect My Dream Debut to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit time Internationally
Generally, orders shipped internationally depending on your location are in transit for 10 - 28 days. This varies depending on your location. If your package has taken over the expected shipping time to arrive, we will look into this and talk to our shipping supplier. If you have still not received your package after 60 days, you will be eligible for a full refund. Contact help@mydreamdebut.com if you have any concerns.

4.2 Dispatch Time
Orders are usually dispatched within 1-5 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address within one hour of your purchase. After one hour we will usually not be able to change the address, however please contact us on help@mydreamdebut.com and we will try our best to help.

4.4 P.O. Box Shipping
My Dream Debut will not ship to P.O. box addresses. We are unable to offer couriers services to these locations.

4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.


4.6 Items Out Of Stock
If for some reason an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock, or ask if you want a replacement item. 

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made
available by the shipping provider. Tracking links can take  3-10 days after shipping to register in the system. 

6. Parcels Damaged In Transit
If you find a parcel or items inside are damaged in-transit, if possible, please if possible take pictures of the parcel being delivered and/or items and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service
For all customer service enquiries, please email us at help@mydreamdebut.com.